Hopefully, as a home or business owner, you already have a trusted HVAC contractor you can rely on when a cooling or heating problem arises. If you don’t, here are some things to consider before you hire a new contractor. Ask family members or trusted friends who they use and if they would recommend them.
Ask questions such as “did they complete their work on time?” Or “would you use them again?” If you are new in a community, go online and read as many unbiased reviews as possible for a contractor. Check to see how long they have been in business, new businesses always deserve a chance, but if a company has been in business for 20 years then you know they are doing something right! See if they are a member of the local chamber of commerce and make sure no bad reports have been made to the local consumer council or better business bureau against them.
Always make sure the contractor is licensed. Different states have different requirements for licensing and ongoing training. A legitimate contractor will not mind you asking these types of questions, so don’t be embarrassed to ask. There is nothing wrong in asking if the technicians are certified and if the company is NATE certified.
Enquire if they stand by their work, do they offer a warranty? Do they have a satisfaction guaranteed policy? Will they make repairs or replace a system if it is not working right? A reputable contractor will always provide you with a written estimate for the project you want done. This is crucial, because if they try to add on to the cost of a project you have something to fall back on. Make the sure the company has insurance so that you and them are protected. As a new customer, there may be specials or discounts companies will offer in hopes of obtaining your business.